At han online, protecting the personal information of our Filipino players is a responsibility we take seriously. This Privacy Policy explains what data we collect when you use our platform, how we use and store it, who we may share it with, and what rights you have over your own information. Please read this page carefully before registering or using any part of the site. If you have questions, our FAQ page is a good place to start.
When you register on han online, we collect the personal information you submit directly — including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to create and verify your account, process deposits and withdrawals, and ensure that only eligible players in the Philippines can access the platform. We may also ask for a copy of a valid government-issued ID and proof of address as part of our identity verification process. Providing accurate information is a condition of using the platform, and any false details may result in account suspension. We store this data securely and only use it for the purposes described in this policy.
As you use the han online platform, we automatically collect certain technical and behavioural data to help us operate and improve the service. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and the games or features you interact with. We use this data to monitor platform performance, detect unusual activity, and personalise your experience where possible. Activity logs are also used to investigate disputes, verify transaction histories, and support responsible gaming monitoring. This data is retained for a period consistent with our legal and operational obligations and is not used to identify you beyond the scope of your account.
All financial transactions on han online are processed in Philippine pesos (PHP), and we retain records of deposits, withdrawals, and bonus activity associated with your account. Payment details such as e-wallet identifiers or bank account references are stored in encrypted form and are only accessible to authorised personnel for the purpose of processing your transactions. We do not store full card numbers or sensitive authentication data beyond what is required by our payment processors. Transaction records may be reviewed by our compliance team to meet anti-money laundering obligations applicable to online gaming operators serving the Philippines market. If you have questions about a specific transaction, please visit our FAQ page for guidance.
When you contact our support team or submit a query through the platform, we collect and retain the content of your messages along with any attachments or account references you provide. This information is used solely to resolve your enquiry, improve our support processes, and maintain a record of interactions for quality assurance purposes. We may also send you account-related communications such as transaction confirmations, security alerts, and policy update notices — these are necessary for the operation of your account and cannot be opted out of. Promotional communications, if applicable, will only be sent with your consent and in accordance with applicable Philippine data privacy regulations. You can update your communication preferences at any time through your account settings.
han online uses the personal information we collect to operate and maintain your account, process financial transactions, verify your identity, and deliver the gaming and betting services available on the platform. We also use your data to comply with legal and regulatory requirements applicable to online gaming operators in the Philippines, including age verification, anti-money laundering checks, and responsible gaming obligations. Aggregated and anonymised usage data may be used internally to analyse platform performance, improve user experience, and develop new features. We do not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without human review. Any use of your data beyond the purposes described in this policy will only occur with your explicit consent or as required by law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their contracted services. All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required to do so by law or in response to a valid legal request. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where required by law.
han online implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments. We conduct regular security reviews and apply updates to our systems to address emerging threats and vulnerabilities. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are subject to confidentiality obligations. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential at all times.
As a player based in the Philippines, you have rights over your personal information under applicable data privacy legislation, including the right to access the data we hold about you, request corrections to inaccurate information, and ask for your data to be deleted where there is no longer a lawful basis for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, please contact our support team with your account details and a clear description of your request — we will respond within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests may be subject to limitations where we are required to retain data for regulatory, legal, or fraud prevention purposes. For more information about how we handle data-related requests, visit our FAQ page.
han online uses cookies and similar tracking technologies to enable core platform functionality, remember your session preferences, and analyse how players interact with the site. Essential cookies are required for the platform to operate correctly and cannot be disabled without affecting your ability to use the service. We may also use analytical cookies to understand aggregate usage patterns and improve the platform experience for Filipino players over time. We do not use third-party advertising cookies or share cookie data with external marketing networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform. By continuing to use han online after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law, regulatory guidance, or our internal data governance policies. When data is no longer needed, it is securely deleted or anonymised in a manner that prevents re-identification. han online reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. The most current version of this policy will always be available on this page, and the date of the last review is indicated at the bottom. Your continued use of the platform following any update constitutes your acceptance of the revised policy. We encourage you to check this page periodically, particularly if you have concerns about how your data is being handled. For questions about our data practices, please also review our Terms and Conditions.
Last reviewed: June 2025. This Privacy Policy applies to all players using the han online platform in the Philippines. For gaming-related rules, please refer to our Terms and Conditions. For wellbeing resources, visit our Responsible Gaming page.
Create your han online account today and enjoy sports betting, fish games, and more — with the confidence that your personal data is handled responsibly and securely.